Many of our pieces are designed with adjustable lengths, making them easy to wear and gift. Product pages include sizing details where needed, including chain lengths, bracelet sizes and fit notes.
If you are unsure which size to choose, please contact us and we’ll be happy to help.

Many Little Hearts Jewellery pieces feature adjustable lengths for an easy, comfortable fit.
For pieces that are not adjustable, we may be able to custom make your order to a specific length. If you would like an item adjusted after purchase, we will check whether this is possible and provide a quote for any alteration work.
Simple chain shortening may be available free of charge where possible.

Yes, every Little Hearts Jewellery order is beautifully presented and ready for gifting. You can even ask us to add a personal touch to your gift — to learn more, please visit the Make It Your Own page.

Absolutely. Simply enter the recipient’s delivery address at checkout.

Not at the moment, but we’re working on adding more flexible payment options in the future.

We accept major debit and credit cards, along with secure online payment options.

We recommend removing your jewellery before showering, swimming, exercising, or applying perfumes and lotions. After wearing, gently wipe with a soft dry cloth and store in a dry place, ideally in its pouch or box. See our full care instructions in the Care Instructions section.

Our pieces are crafted from premium sterling silver and finished with high-quality gold or white plating for a beautiful, lasting shine. For more information on how we make our jewellery, please visit the how it’s made page.

Yes. Our jewellery is designed for everyday wear and effortless styling. We do recommend removing pieces before showering, swimming, exercising, or sleeping to help preserve their finish.

We offer a 2-year warranty covering manufacturing faults, along with lifetime support for repairs and care.
If your piece needs attention, simply contact us with your order details and a photo — we’ll guide you through the next steps.

Yes, our jewellery is made using nickel-free alloys chosen for comfort and everyday wear. If you have a known metal sensitivity or allergy, we recommend checking the product details carefully before wearing.

All sterling silver jewellery can naturally tarnish over time. This is completely normal. Our pieces are designed with protective finishing techniques to help slow the process, and regular care will help keep them looking bright and beautiful for longer.

Delivery options and estimated times are shown at checkout and you’ll receive a dispatch confirmation once your order is on its way.
Please note that personalised pieces may take a little longer, as they are created especially for you.

We accept returns on eligible items within 30 days of delivery.
Items must be unworn and returned in their original condition and packaging.

Personalised or custom-made items are created especially for you and cannot be returned or refunded, unless they are faulty or incorrect.

If you receive an incorrect item, please contact us with your order number and a photo.
We’ll arrange a replacement or refund and make the process as simple as possible.

Absolutely. Simply enter the recipient’s delivery address at checkout.

Yes, international delivery options and costs are shown at checkout. Delivery times may vary depending on the destination and any customs processing.

We want you to love your jewellery. If there is an issue with your order, please contact us and we’ll do our best to help quickly and fairly.

We offer a 2-year warranty covering manufacturing faults, including:

• Stone setting issues
• Clasp or fastening faults
• Structural defects

Your item will be assessed under our Warranty & Repairs policy.
Depending on the issue, we’ll offer a repair, replacement, or refund where appropriate.

We offer lifetime care and repair support, including re-plating and general repairs.
Some services may carry a small fee depending on the work required.

Our warranty does not cover:

• General wear over time
• Scratches or surface marks
• Damage from misuse or accidents
• Loss or theft

We may not be able to make changes once production has begun, as personalised items are made especially for you.

We’re unable to take responsibility for errors submitted at the time of order, so please double-check all details before placing your order.

Please contact us with your order number and a photo.
Your item will be assessed under our Warranty & Repairs policy, and we’ll offer a repair, replacement, or refund where appropriate.

We’re always happy to help with sizing, personalisation ideas, or choosing your shape — just get in touch.